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Hurricane Lala

Update: The State of Hawaiʻi has activated a Disaster Case Management Program to connect individuals affected by natural disasters with resources including housing, supplies, financial assistance, insurance help and counseling. Click here to get registered with a disaster case manager that can tailor a recovery plan for you and your ʻohana.

Primary Resources:

Hawaiʻi County
Lala Recovery

Maui County
Lala Recovery

Honolulu County
Lala Recovery

Report Damage:

If your home or business was impacted by Lala, submit a damage report to your local county emergency management agency. These reports help resources get to affected communities, assist local governments in requesting funds for individuals and public infrastructure, and drive mitigation efforts for future disasters. Damage reports may also be required for certain types of disaster relief assistance. Click your county below to submit a report.

Hawaiʻi County Residential
Damage Report

Hawaiʻi County Commercial
Damage Report

Maui County
All Property
Damage Reports

Temporary Housing Assistance

Temporary housing assistance is available for residents impacted by Tropical Storms Lala and Moke. The Call Center is open Monday through Sunday, from 9:00 A.M. to 6:00 P.M. Call (808) 818-7587 for assistance. 

Assistance with Essential Baby Items

Families impacted by Hurricane Lala may be eligible for assistance replacing essential baby and young-child items that were lost or damaged during the storm. The Parent Line is coordinating assistance for families who need to replace critical items, including: Car seats, Breast pumps, Cribs, Other essential baby supplies.
         
Complete the: Emergency Resource Request Form for Affected Families or contact The Parent Line at (808) 452-1832
 
Prescription Refill Support Also Available: Families who need assistance obtaining prescription refills due to storm disruptions may also call The Parent Line at (808) 452-1832 to be connected to Healthy Mothers Healthy Babies for support through the mobile clinic.    

Taxpayer Relief

The state Department of Taxation will waive penalties and interest for the period of August 20, 2026, to October 20, 2026, for eligible impacted taxpayers who are not able to timely file certain state income tax, general excise tax and transient accommodations tax returns, or are not able to make timely payment in connection with those returns.

More Information and Resources:

In-Person Support & Counseling 

Hawai’i DOH staff are providing in-person mental health support and counseling at Nā’ālehu Elementary School Gymnasium with a clearly marked table. Private spaces are also available. DOH staff are also supporting families affected by the damage to the community’s cemetery as well.  

Hawai‘i CARES 988 

Hawai‘i CARES is staffed by local, caring counselors who specialize in providing talk story support, screening for mental health or substance use needs, and recommendations for related services. 

Call/text/chat 988 or 808-832-3100/800-753-6879. 

YouthLine Hawai‘i 

Let’s Talk. Get Help Now. YouthLine partners mental health organizations and government agencies across Hawai‘i to get Hawai‘i youth help when they need it. Youth are available to help daily from 1-7pm HST (adults are available by phone at all other times). Call, text, or chat with us today. 

  • CALL: 877-968-8491 
  • TEXT: teen2teen to 839863  
  • CHAT: Online 

YouthLine is a free peer-to-peer help, support, and crisis line for youth up to age 24. No problem is too big or too small for YouthLine – reach out to us today! YouthLine is confidential to a point: while we will never share conversations had on the lines, we are mandatory reporters. If a young person is experiencing or has experienced abuse, neglect, or assault, or if there are immediate safety concerns, YouthLine may contact other agencies to ensure the best support and safety for the young person in crisis. 

For Teachers & Students 

HIDOE Employee Assistance Program 

The Hawaiʻi State Department of Education (HIDOE) contracts Employee Assistance of the Pacific (EAP) to provide all employees with emergency crisis, critical incident stress debriefing, and other mental health services and resources. This service is free up to a maximum of three hours and available 24 hours a day, 365 days a year, for all HIDOE full-time, part-time, and temporary employees, except hired student helpers. 

  • Call EAP directly at (808) 597-8222 or toll-free at (877) 597-8222, Mondays through Fridays, 8 a.m. to 5 p.m. 

Hazel: Mental Wellness for Hawai‘i Public School Students 

Hazel Health has partnered with Hawaii Dept. of Education (DOE) to provide access to quality health care services for all students, at no cost to families. A school health representative can initiate a video visit with a Hazel Health licensed therapist while your child is at school. Therapeutic talk story sessions with Hazel Health are a safe space, and are private and confidential. 

To connect your child to care, please consent for services at  my.hazel.co/hawaiipublicschools, then call Hazel Health at 808-784-7363. 

Family Guidance Centers, Hawai‘i Department of Health 

Hawai‘i Island Community Health Center 

Care is available for patients of all ages, with specialists dedicated to helping keiki and teens build resilience, strengthen emotional well-being, and access the support they need to thrive. 

Through integrated care, convenient access, and a whole-person approach, we’re here to support your mental, emotional, and physical well-being every step of the way. 

Behavioral health is an important part of overall wellness. Our team offers counseling, psychiatric services, substance use treatment, and ongoing support to help patients build healthier, more fulfilling lives. To schedule an appointment, call 808-333-3600.  

East Hawaiʻi Family Guidance Center – Hilo Office 

Happy Keiki, Healthy ʻOhana, Helpful Community is the vision of the East Hawaiʻi Family Guidance Center (EHFGC). Our mission is to mālama keiki and ʻohana by providing quality care coordination and mental health services that support them every step of the way. Empowerment, professionalism, and aloha are the core values at the heart of our team and the driving force behind our commitment to serve. EHFGC serves more than 25% of the CAMHD population, with 3 clinical service sections and 16 care coordinators deep, making us the largest FGC in the state.  

West Hawaiʻi Family Guidance Center – Kona Office 

The West Hawaiʻi Family Guidance Center is located with an office in Kona on the Big Island of Hawaiʻi. We provide services to our communities spanning from our Northeast community of Paʻauilo, to the islands most Northern tip community of Hawi, thru the Southwest of the island of Kona town, all the way through the far Southwest community of Ocean View. 

Kaiser Permanente 

Behavioral & Mental Health 

Kaiser Permanente offers critical mental health and addiction services and resources to its members, who do not need a referral to access these services at Kaiser Permanente. 

Call Monday through Friday, 8 a.m. to 5 p.m.: 

  • Neighbor islands: 1-888-945-7600 
  • Oʻahu: 808-432-7600 
  • For 24/7 advice, call: 1-833-833-3333 (TTY 711). 

Social Workers 

Kaiser Permanente social workers can help members with social health needs, such as food, transportation, housing, and connections to state and federal programs, including FEMA assistance, unemployment benefits, health insurance coverage, and Supplemental Nutrition Assistance Program (food stamps). For assistance, please call (808) 432-7100 ext. 5. 

All are welcome to join our Behavioral Health classes, including a series on Healing After Loss, at no cost for both members and non-members. Members also can get support for emotional wellness through on-demand self-care apps at no additional cost. Visit kp.org/selfcareapps to get started. 

Disaster Distress Helpline 

If you are experiencing anxiety, worry, sadness, anger, or other strong feelings of distress, call the federal government’s Disaster Distress Helpline (DDH) at 1-800-985-5990 for crisis counseling and support. 

Call or text 24/7/365; standard text messaging, data rates apply. Interpretation services are available in 100+ languages. If you are deaf or hard of hearing and American Sign Language is your primary or preferred language, use your videophone-enabled device to be connected with a DDH crisis worker fluent in ASL. 

Trauma Content & Messaging Resources in Response to Tropical Storm Lala  

In response to Tropical Storm Lala, the National Child Traumatic Stress Network has developed resources to help children, families, and communities navigate what they are seeing and hearing, acknowledge their feelings, and find ways to cope together. When supporting survivors, it is important to consider that some may be having additional difficulties coping due to reminders of previous storms. These resources include: 

Mobile Apps 

Resources from our Partners: 

Psychological First Aid 

The NCTSN also has resources for responders on Psychological First Aid (PFA; En Español). PFA is an early intervention to support children, adolescents, adults, and families impacted by these types of events. The PFA Wallet Card (En Español) provides a quick reminder of the core actions. The PFA online training (En Español) course is also available on the NCTSN Learning Center. PFA Handouts include: 

Hawaiʻi Department of Health

for tips on storm cleanup, when to seek medical care, post-storm health issues, mold, power outages and food safety, handling electric vehicle batteries after a flood, disease risks and prevention, mental health and resources

Hawaiʻi Department of Human Services

There is assistance for current SNAP recipients who experienced food loss due to household misfortune, such as extended power outages (over four hours or longer) or flooding across the state. SNAP replacement benefits allow eligible households to be reimbursed for food, purchased with SNAP benefits, that was destroyed. The replacement amount will be based on the value of food lost, not to exceed the total monthly SNAP benefit issued to the household.

Hawaiʻi Department of Commerce and Consumer Affairs

Consumers may contact the Hawaiʻi Insurance Division at 1 (844)-808-3222 ext. 4 or visit http://cca.hawaii.gov/ins for claim-filing tips, disaster recovery resources and assistance with insurance-related concerns.

File Insurance Claims:

If your home, vehicle, or personal property has been damaged, contact your insurance company or agent right away to report the loss. Ask for your claim number and confirm any deadlines for filing or submitting documentation.

Document all damage by taking clear photos or videos. If it is safe to do so, keep damaged items until the insurance adjuster has seen them. You should also take reasonable steps to prevent further damage, such as placing tarps over roof leaks or boarding broken windows, but avoid making permanent repairs until your insurer has approved them.

Keep records of all expenses related to the damage, including temporary repairs, hotel stays, meals and other costs caused by the storm. Save receipts and write down what was damaged, when it occurred and what actions you took to protect your property.

When an insurance adjuster contacts you, be available for inspections and provide any requested documents. Review settlement offers carefully and ask questions if anything is unclear.