Appointments must be made online or by phone.
In order to get a new CAC card, update info on DEERS, get a Family Member or Sponsor Military ID, use this address to find the site closest to you: https://idco.dmdc.osd.mil/idco/#/
The Hawaii National Guard manages four locations where you can get CAC Cards- Kalaeloa, Oahu; Hilo, Hawaii; Lihue, Kauai, and Kahului, Maui.
For Oahu personnel, there are six locations listed on the site, one is HING hosted. The one HING location in Kapolei also takes phone appointments at 1-808-844-6425.
For Hawaii personnel, our HING location in Hilo is listed on the site, so you can make an appointment online. However, you can also call 1-808-844-6616 and book an appointment. Note: When calling, please stay on the line to answer some questions so the DEERS staff may return your call. If you do not listen to all prompts and provide the information asked, your voice mail message may not go through. Stay on the line.
For Maui personnel, our HING location is not listed, you must call 1-808-789-0637 and make an appointment.
For Kauai personnel, the PMRF location is listed, but our HING location is not, you must call 1-808-844-6730 and make an appointment.