IG Assistance & Complaints
Anyone may submit a complaint, allegation, or request for assistance to any IG concerning matters of Army or Air Force interest. IGs will encourage soldiers and airmen to first discuss complaints, allegations, or request for assistance with their commander or chain of command, as provided by regulation. If a soldier or airman does not wish to discuss with their chain of command, the IG will accept the IG assistance request unless specific redress procedures are available.
Is my complaint IG appropriate?
Before you contact the IG:
Be sure you have a problem, not just a peeve.
Give your chain of command a chance to solve the problem.
If IG assistance is needed, contact your local IG first.
Be honest & do not provide misleading information.
Remember that IGs are not policy makers; they only make recommendations and advise the Commander.
Read this guideline to determine if your issue is appropriate for the IG: Before you tell it to your IG
If you do have an IG appropriate issue:
Be advised the amount and detail of the information you provide to the IG is up to you. However, if you do not provide enough information, it may be impossible to refer, respond to, or investigate your complaint or provide the assistance that you request.
It will greatly expedite the processing of your request for assistance or the investigatory actions taken to resolve your allegations of wrongdoing, if you identify to the IG exactly what you would like the IG system to do for you. Also, if you provide the IG with a list of witnesses, copies of any hard evidence or written documentation that you have to support your case and a list of other offices/agencies you have contacted regarding your issues when you contact the IG, it will greatly assist in the resolution of your issues.